Privacy Policy

Papatoetoe Heat Pumps is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website or engage our services.

Information we collect

Personal information

We may collect the following types of personal information:

• Name
• Contact details — address, email address, phone number
• Billing and payment information
• Information relating to your heat pump enquiries, installations, or service requests

Usage data

We automatically collect certain information about how you interact with our website, including IP address, browser type, pages visited, and date and time of your visit. This helps us understand how visitors use the site and improve our services.

How we use your information

We use your personal information to:

• Provide and improve our heat pump installation, servicing, and repair services
• Respond to your enquiries and communicate with you about your service
• Process payments and manage your account
• Analyse website usage and improve the user experience
• Comply with legal obligations

Information sharing and disclosure

We will only share your information in the following circumstances:

• With service providers who assist us in operating our business (for example, payment processors)
• When required by law or to protect our legal rights
• With your consent or at your direction

We do not sell your personal information to third parties.

Data security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Opt out of marketing communications
• Request deletion of your data, subject to our legal obligations

To exercise any of these rights, contact us using the details below.

Cookies

Our website may use cookies to improve your browsing experience. You can set your browser to refuse cookies, though this may affect some website functionality.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact

Questions or concerns about this Privacy Policy can be directed to:

Papatoetoe Heat Pumps
Papatoetoe, Auckland
Email: info@heatpumpspapatoetoe.nz
Phone: 09 242 4940