All Our Services – From Install to Fix to “Make It Like New” Clean
Right, so you’re thinking about getting a heat pump sorted, or maybe your current one’s acting up like a toddler having a tantrum? Fair enough. As someone who’s been keeping Papatoetoe families warm for the past decade, I reckon it’s about time I laid out exactly what we do around here. And trust me, after 10 years of dealing with every heat pump drama you can imagine, we’ve got this down to a fine art.
The thing is, when that Auckland winter hits and your old heater gives up the ghost, you don’t want to be mucking around with cowboys who’ll disappear faster than a pavlova at a family BBQ. You want someone who knows what they’re doing, won’t rip you off, and actually lives in your neighbourhood (because let’s face it, if we stuff up, we’ll see you at Hunters Plaza next week and you’ll let us know about it!).
Installation Services: The “Make Your House Actually Warm” Department
Here’s where the magic happens. We don’t just slap a unit on your wall and call it a day. Every installation we do comes with a proper assessment of your space, because a heat pump that’s wrong for your room is about as useful as a chocolate teapot.
High Wall Mounted Heat Pumps
These are the classics, and there’s a good reason why. They work brilliantly for most Kiwi homes, they’re cost-effective, and when your power bill arrives, you won’t need to sit down with a stiff drink. We install these beauties in bedrooms, lounges, and any space where you want reliable heating and cooling without the drama. Our high wall heat pumps are perfect whether you’re in a villa in Old Papatoetoe or a modern home in Flat Bush.
Ceiling Cassette Heat Pumps
Fancy a bit of elegance with your climate control? These ceiling cassette units sit flush with your ceiling and distribute air evenly throughout the room. Perfect for open-plan living areas or when you want heating that doesn’t scream “I’M A HEAT PUMP” from across the room.
Multi Room Heat Pumps
Sick of the eternal family debate about whether it’s too hot or too cold? Multi room systems let everyone control their own space. The kids can have their arctic bedroom while you keep the lounge toasty. Peace in our time, as they say.
Ready to stop choosing between heating and groceries? Call us on 09 242 4940 or fill in our form for a same-day quote that won’t give you heart palpitations.
Ducted Whole Home Systems
This is the Rolls Royce of home heating. Our ducted whole home systems feature one outdoor unit, ducting throughout your house, and individual temperature control for each room. Set it and forget it, then enjoy walking into a perfectly comfortable home every single day.
Maintenance and Repair Services: Keep It Running Like a Dream
Here’s something most people don’t realise: a well-maintained heat pump will outlast your car, save you thousands on power bills, and keep working efficiently for 15-20 years. Neglect it, and you’ll be calling us for expensive repairs or early replacement.
Our Secret Weapon: Specialised Pressure Cleaning
Back in 2019, I got fed up seeing heat pumps that looked fine from the outside but were basically growing science experiments inside. So I invested in a purpose-built pressure cleaning system specifically designed for heat pump coils. The difference is honestly jaw-dropping.
Your heat pump’s coils are like the lungs of the system. When they’re clogged with dust, pollen, and general Auckland grime, your unit works harder, costs more to run, and doesn’t heat or cool properly. Our pressure cleaning leaves them looking and working like new.
Full Service Standards (What Actually Happens)
When we service your heat pump, we don’t just give it a quick once-over and call it done. Here’s what you get:
Indoor Unit Service:
- Complete cleaning and disinfecting to prevent bacteria buildup
- Filter cleaning and replacement if needed
- Electrical component inspection (safety first)
- Evaporator coil cleaning and inspection
- Fan blade mould check (gross but necessary)
- Full performance testing in both heating and cooling modes
- Temperature verification with proper instruments
Outdoor Unit Service:
- Obstruction removal (you’d be amazed what we find)
- Electrical terminal inspection and tightening
- Refrigerant level checking and top-up if needed
- Coil cleaning and performance optimisation
- Full system performance testing
A heat pump service is like a health check for your heating system. We catch the small problems before they become expensive disasters. Plus, a clean heat pump is a happy heat pump, and a happy heat pump keeps your family comfortable without breaking the bank.
Emergency Repairs: Because Heat Pumps Have No Sense of Timing
Isn’t it funny how heat pumps always seem to break down on the coldest night of the year, or during a heatwave when everyone’s cranky? We offer emergency after-hours service because we know that when your heating fails, it’s not just inconvenient, it’s miserable.
Common repairs we handle include:
- Refrigerant leaks (the most common culprit)
- Electrical component failures
- Fan motor problems
- Blocked drainage issues
- Remote control and sensor problems
- Compressor issues (the big stuff)
Government Subsidies: Free Money is the Best Money
We’re EECA-approved installers and Warmer Kiwi Homes service providers, which means we can help you access government subsidies that could save you thousands on your installation. The paperwork can be a nightmare, but we handle all that bureaucratic nonsense for you.
Depending on your situation, you might be eligible for up to $7,500 off your heat pump installation. That’s not pocket change, that’s real money that stays in your bank account instead of going to us.
Want to find out if you qualify for government money off your heat pump? Call us on 09 242 4940 or fill in our form and we’ll sort out the paperwork faster than you can say “bureaucracy”.
Commercial Heat Pump Services
Running a business in Papatoetoe means keeping your customers and staff comfortable without power bills that make you question your life choices. We handle commercial installations from small shops to larger premises, and we’re IQP registered for Building Warrant of Fitness compliance (that’s the boring but important legal stuff).
Commercial services include:
- Retail and office climate control
- Restaurant and hospitality heating/cooling
- Warehouse and industrial applications
- Multi-zone commercial systems
- Building Warrant of Fitness compliance
- Planned maintenance programmes
Value-Added Services: The “Oh, You Do That Too?” Department
Over the years, customers have asked us to sort out various related problems, so we’ve expanded our services to include:
Energy Audits
We’ll calculate exactly how much you’ll save with a new heat pump installation. No vague promises, just real numbers based on your actual power usage and heating requirements. Use our sizing calculator to get started.
Smart Home Integration
Want your heat pump to talk to Alexa or Google? Want to control it from your phone while you’re still in bed? Our WiFi control heat pumps can make that happen. Welcome to the future, where being lazy is actually smart.
Indoor Air Quality Testing
We use proper scientific instruments to measure your indoor air quality before and after installation. It’s not just about temperature, it’s about the air your family breathes every day.
Thermal Imaging Assessments
These cool gadgets show us exactly where your heat is escaping, so we can recommend the best heat pump placement and identify any insulation issues that might be costing you money.
Technology keeps improving, and so do we. That thermal imaging camera has saved customers thousands by showing them exactly where their heat was disappearing. Sometimes the best heat pump installation is the one that comes with a bit of detective work first.
Brands We Work With: No Favouritism Here
Most heat pump companies push one or two brands because that’s all they’re qualified to install. We went and got accredited with the big three, Daikin, Mitsubishi Electric, and Panasonic, plus we work with pretty much every other brand you can think of.
Available brands include:
- Mitsubishi Electric (the reliable workhorses)
- Daikin (Japanese engineering at its finest)
- Panasonic (they make more than just TVs)
- Fujitsu, LG, Samsung, Hitachi, Toshiba
- Gree and Haier (great value options)
- Carrier (commercial grade equipment)
Why so many brands? Because every home is different, every budget is different, and you deserve proper choice, not just “this is all we’ve got, take it or leave it.”
Our Service Area: Where We’ll Actually Show Up
We cover the entire Ōtara-Papatoetoe Local Board area, including:
- Papatoetoe (including Old Papatoetoe)
- Ōtara, East Tāmaki, Manukau Central
- Puhinui, Middlemore, Clover Park
- Hunters Corner, Flat Bush, Aorere, Chapel Downs
We know these suburbs like the back of our hands because we live here too. We understand the local climate challenges, the housing styles, and exactly what works best in different areas.
The Challenges: What You Should Know
Not everything about heat pumps is sunshine and rainbows, and I’d rather tell you the truth upfront than have you discover problems later.
Installation Challenges
Some homes have tricky layouts, limited wall space, or electrical systems that need upgrading before we can install your heat pump. Older homes in Papatoetoe sometimes throw us curveballs, but that’s where experience comes in handy.
Maintenance Reality
Heat pumps need regular cleaning and servicing. Skip this, and your efficient heating system becomes an expensive power guzzler. The good news is that maintenance is relatively inexpensive compared to the cost of early replacement. We even offer heat pump covers to protect your investment from Auckland’s unpredictable weather.
Sizing Matters
Get the sizing wrong, and your heat pump will either struggle to heat your space or cycle on and off constantly, wasting power and wearing out components. This is why we do proper heat load calculations, not guesswork.
Tired of being cold in your own home? Ring us on 09 242 4940 or fill in our form for honest advice about what will actually work in your space.
Why Choose Papatoetoe Heat Pumps?
After a decade in this business, we’ve learned that doing things properly the first time saves everyone money and hassle in the long run. We live in this community, shop at the same places you do, and our reputation depends on keeping our neighbours happy.
We’re not just another heat pump company, we’re your local specialists who understand Auckland’s climate, Papatoetoe’s housing, and what it takes to keep families comfortable without breaking the bank. With triple brand accreditation, specialised cleaning equipment, government subsidy expertise, and a 5-year installation guarantee, we’ve got the experience and qualifications to get your heating sorted properly.
Our small team of qualified technicians (plus my wife who keeps us all organised) provides same-day quotes, emergency after-hours service, and the kind of personal attention you won’t get from the big corporate outfits. When you call us, you get straight talk, fair pricing, and work that we’ll stand behind for years to come.
Common Questions About Our Services
Do you provide quotes on weekends?
Absolutely. We know that weekdays are busy for most people, so we offer weekend and evening appointments. Same-day quotes are available seven days a week, because putting off your heating decision doesn’t make winter any warmer. Contact us any day of the week.
What happens if something goes wrong after installation?
We provide a 5-year installation guarantee on all our work. If there’s an issue with our installation, we’ll come back and fix it at no charge. Plus, we’re local, so we’re not disappearing to another city if problems arise.
Can you install heat pumps in older homes?
Most of the time, yes, but older homes sometimes need electrical upgrades or have unique challenges. We’ll assess your situation honestly and let you know what’s involved before starting any work. No surprises, no nasty bills.
How often should I get my heat pump serviced?
We recommend annual servicing for residential units, more frequently for commercial installations. Regular maintenance prevents expensive breakdowns and keeps your unit running efficiently. Think of it like a car service, but cheaper and less stressful. Check out our FAQ for more detailed information.
Do you handle insurance claims for heat pump damage?
Yes, we work with insurance companies regularly. Storm damage, power surge problems, or other covered events, we can handle the assessment and repairs while dealing with the insurance paperwork.