Finally, a Heat Pump Company That Responds to Your Call.
You know that sinking feeling when you’re desperately trying to get a tradie on the blower, and all you get is voicemail after bloody voicemail? Yeah, we hate that too. That’s why we measure our call answer rate. Typically we answer over 91% of calls as they come in but if we happen to miss your call, we will call you back quickly.
I’m Baz, and I’ve been running this little operation for 10 years now, keeping families in Papatoetoe warm without breaking the bank. My wife keeps telling me I need to get one of those fancy phone systems with elevator music and fifty different options, but honestly? When your heat pump’s carked it and it’s freezing cold, the last thing you want is to press 1 for this and 2 for that. You want to talk to someone who can actually help, right now.
Why We’re Different From Those Other Guys
Here’s the thing, we’re a small local business right here in Papatoetoe. When you call us, you’re not going through some call centre overseas where they have to look up your postcode on Google Maps. You’re talking to people who live in the same community, shop at the same Countdown, and deal with the same crazy Auckland weather that has your high wall heat pump working overtime.
We’ve got just three of us, me, two qualified technicians (proper NZQA trained, not YouTube University graduates), and my wife who basically runs the show and makes sure we turn up when we say we will. That means when you call, you’re getting someone who knows exactly what you’re dealing with because we’ve probably fixed the same problem for your neighbour last week.
After a decade in this business, I can tell you that most heat pump problems sound way worse over the phone than they actually are. That’s why I always prefer to have a proper chat first, it saves everyone time, money, and stress. Plus, if it turns out to be something simple like changing the batteries in your remote or giving your filters a clean, I’ll walk you through it for free. That’s just being neighbourly, right?
What Actually Happens When You Ring Us
When you call 09 242 4940, here’s what happens (revolutionary stuff, I know):
- A real person usually answers, either me or one of the techs
- We’ll have a proper yarn about what’s going on with your heat pump
- No sales pitch rubbish, just honest advice about what you probably need
- If it’s urgent, we’ll fit you in the same day if humanly possible
- You’ll get a straight-up quote with no nasty surprises hiding in the fine print
- We’ll arrange a time that works for you, including evenings and weekends
About Our Little Operation
We’re your local heat pump specialists, and we’ve been keeping families in the Ōtara-Papatoetoe area warm since 2015. As a New Zealand-owned business, we specialise in everything from installing brand new heat pumps to fixing the ones that have given up the ghost, and everything in between.
Our services cover the full range, from those classic high wall mounted units (the workhorses that just keep going) to those fancy ducted whole-home systems that heat your entire house without you having to think about it. We’re accredited installers for Daikin, Mitsubishi Electric, and Panasonic, which means you get proper choice, not just whatever we happen to have in the van that day.
What makes us different is our specialised pressure cleaning system that we invested in back in 2019. After seeing too many heat pumps that looked fine from the outside but were basically growing science experiments inside, I decided our families deserved better. Plus, as an EECA-approved provider for the Warmer Kiwi Homes programme, we can help you navigate the government subsidies, because free money towards your heating is always a good thing.
Where We’ll Actually Show Up
We cover the entire Ōtara-Papatoetoe Local Board area, which means if you’re anywhere from Old Papatoetoe to Flat Bush, from Hunters Corner to East Tāmaki, we’ll come to you. That includes:
- Papatoetoe (our home base, obviously)
- Ōtara
- Manukau Central
- Middlemore
- Clover Park
- Flat Bush
- Puhinui
- East Tāmaki
- Hunters Corner
- Aorere
- Chapel Downs
Being local means we know the area like the back of our hand. We know which streets have those older houses that need a bit of extra care with single room solutions, and which new developments have their own quirks. When you call us, we already understand your neighbourhood and what works best in your type of home.
Living local means we can’t just disappear if something goes wrong. You’ll bump into us at Hunters Plaza next week, so we better make sure you’re happy with our work! That’s not a threat, that’s just the reality of being your actual neighbours.
Same-Day Service When Life Goes Pear-Shaped
Heat pumps have this annoying habit of breaking down at the worst possible moment. It’s always on the coldest day of winter or the hottest day of summer, never when the weather’s perfect and you wouldn’t mind waiting a few days for someone to rock up.
That’s why we offer same-day quotes and emergency after-hours service. When you’re sitting there in three jumpers wondering if your heat pump is ever going to work again, waiting a week for someone to even look at it just isn’t good enough. We get that your comfort can’t wait for our convenience.
Straight Talk About Heat Pump Dramas
After a decade in this business, I can tell you that about 70% of the “emergency” calls we get aren’t actually emergencies. Sometimes your heat pump just needs a good professional clean, or the remote needs new batteries, or someone’s accidentally switched it to the wrong mode. But you don’t know that when you’re cold and frustrated, and fair enough too.
That’s exactly why we prefer to talk through the problem first. It might save you a service call, or at least help us bring the right parts when we come out. Plus, if it turns out to be something simple you can fix yourself, we’ll walk you through it over the phone. No charge, because that’s just being decent human beings.
The Challenges We See Every Bloody Day
The biggest challenge we face in Papatoetoe is helping families who’ve been putting off heat pump maintenance because they’re worried about the cost. Then winter hits, the unit struggles to keep up, and suddenly they’re facing a much bigger repair bill than if they’d just had it serviced regularly. It’s like not servicing your car, then wondering why it breaks down on the motorway.
Another common drama is people buying cheap heat pumps online and then finding out that proper installation costs more than the unit itself, or worse, that it’s completely unsuitable for their home. A ceiling cassette unit might look flash online, but if your ceiling can’t handle it, you’re stuffed. We always recommend getting proper advice first, even if you don’t end up buying from us.
Questions We Get Asked Every Day
Do you charge for phone advice?
Nope, never. If we can solve your problem over the phone, we’re chuffed to do it. We live in the same community, and helping out your neighbours is just part of being decent people. Plus, word travels fast around Ōtara and Papatoetoe, we’d rather have a good reputation than make a quick buck.
What if my heat pump is completely rooted?
Sometimes heat pumps are beyond saving, usually because they’re ancient or have been neglected for too long. If that’s the case, we’ll tell you straight up, no beating around the bush. We’ll also help you understand your replacement options, whether you need a multi-room system or just a simple single room unit, and what government subsidies you might qualify for.
How quickly can you get here in a real emergency?
For genuine emergencies (like when your heat pump’s completely carked it in the middle of winter), we aim to get to you the same day, often within a few hours if it’s during business hours. For after-hours calls, we’ll do our best to get there that evening, but it depends on what’s happening and where you are in our service area. We’re not magicians, but we’ll give it a fair crack.
What happens if the problem gets worse after you leave?
We back all our work with a 5-year installation guarantee and stand behind our repairs. If something we’ve worked on develops a problem, just give us a bell and we’ll come back to sort it out. No arguments, no excuses, that’s just how we roll.
The worst feeling is getting a call from someone whose heat pump died completely because they were worried a service call would be expensive. A $150 service could have saved them a $3,000 replacement, and that just breaks my heart.
What Makes Our Phone Service Actually Useful
When you call most heat pump companies, you’re talking to someone who’s never actually installed or serviced a unit. They’re just booking appointments and reading from scripts like robots. When you call us, you’re talking to people who’ve actually done the work, got the dirty fingernails, and know the difference between a floor mounted unit and a WiFi controlled system.
That means we can often diagnose problems over the phone, give you realistic timeframes, and let you know roughly what you’re looking at cost-wise before we even come out. No nasty surprises, no pushing commercial grade systems you don’t need for your little flat.
Our No-Pressure Promise (Because High-Pressure Sales Are for Car Yards)
We’re not here to pressure you into buying the most expensive heat pump or signing up for services you don’t need. If your current unit just needs a clean and service, that’s what we’ll recommend. If it’s time for a replacement, we’ll explain why in plain English and give you options that fit your budget, not ours.
After 10 years in Papatoetoe, our reputation is everything. Word travels fast in a tight community like ours, and we’d rather do right by you than make a quick sale and spend the next decade avoiding you at the local shops. That’s just bad business and worse karma.
Getting Started Is Easy
Ready to talk to someone who’ll actually answer the phone and give you straight answers? Just give us a call on 09 242 4940. We’re usually available during business hours, and often in the evenings too because that’s when most people are home and can actually have a proper conversation.
If you prefer, you can also fill in our contact form and we’ll get back to you with a free quote. Either way, you’ll be dealing with real people who understand that your comfort at home matters, especially during Auckland’s unpredictable weather that can go from tropical to antarctic in the same afternoon.
Don’t spend another winter shivering or another summer sweltering because you’re worried about dealing with unreliable tradies. Give us a call, we promise we’ll actually answer, and more importantly, we’ll actually help sort out your problem without the usual runaround.